1. Basic provisions
The Complaints Procedure has been prepared in accordance with Act no. 89/2012 Coll., Civil Code, as amended, and Act no. 634/1992 Coll., On consumer protection, as amended, apply to the purchase in the online store, respectively. www.bohemia-sport.cz, regulate the mutual rights and obligations arising in connection with or under a contract concluded between a supplier
BOHEMIA SPORT TRADE spol. s.r.o.,
Wenceslas Square 785/28
110 00 Praha 1,
ID 27128440 (hereinafter referred to as “Seller”)
another natural or legal person (hereinafter the “Buyer”).
2. Delivery shipments for delivery Carrier
1.2 Buyer is advised to immediately upon delivery-checked along with the carrier status of the consignment (number of bales, boxes damage etc.) according to the waybill.
2.2 The buyer is entitled to refuse to accept goods that are obviously damaged or obviously damaged significantly shipping container, which raises a reasonable belief that the goods inside are damaged (also applies to cases where it is on board to see that he was exposed to the weather or water ). If so damaged shipment from the carrier the buyer, it is necessary to describe the damage in the transmission of the carrier and promptly notify the seller to address email@example.com
2.3 In the event that the buyer after opening the package detects physical damage to goods that may be damaged by transport, it must be notified without undue delay. We recommend that you take photographs of damaged product, including the packaging and send the reference number of the invoice or purchase order to address firstname.lastname@example.org. Seller shall promptly inform the buyer about the next steps.
3. Warranty Certificate
1.3 For a product warranty card serves as proof of purchase (invoice or receipt).
4. The rights and obligations of defective performance
1.4 Quality taking over
4.1.1. If the goods taken over shortcomings (eg. Not negotiated or reasonably expected properties are not suitable for normal or agreed purpose is not complete, does not match its quantity, measure, weight or quality does not match the other statutory, contractual or pre-contractual parameters), it is a defects of the goods for which the seller is responsible.
4.1.2. Buyers can apply at the seller within two years of receipt of goods according to your entitlement to a free remedy or at a reasonable price discount; if it is not disproportionate nature of the defect (especially if you can not remedy the defect without undue delay), you can apply the requirement to supply new things without defects or new parts without defects, if it concerns only flaw of this component.
4.1.3. If no repair or replacement of goods may, on the basis of the withdrawal buyer may request a refund of the purchase price in full.
4.1.4. Within six months from the receipt of goods, it is assumed that the defect existed at the goods delivery.
4.1.5. The seller is not obliged to meet the buyer’s claim if it can prove that the buyer knew of the defect goods or he himself caused.
4.1.6. For items sold at a lower price, the seller is not liable for defects for which the lower price was agreed.
2.4 Statutory rights for defects
4.2.1. The seller is liable for defects arising after the receipt of goods in the 24-month warranty period, or at the time of application in advertising, on packaging or in the accompanying instructions.
4.2.2. In that period, the buyer can make a claim and its option to require the defect, which is a substantial breach of the contract (regardless, if the defect is removable or non-removable)
• removal of defects by supplying the new things without defect or delivery of missing things
• free remedy repair
• a reasonable discount on the purchase price
• reimbursement of the purchase price based on withdrawal
4.2.3. It is essential that such a breach of contract, for which the party in breach at the time of conclusion of the contract knew or should have known that the other party did not enter into a contract, unless the breach anticipated.
4.2.4. For defects, which means minor breach of contract (regardless, if the defect is removable or non-removable), the buyer is entitled to remove the defects or a reasonable discount on the purchase price.
4.2.5. Occurred when a correctable defect after repair again (third complaint for the same defect or fourth for different defects) or the goods larger number of defects (at least three defects simultaneously), the buyer can exercise the right to a discount on the purchase price, the exchange of goods or withdraw from the contract .
4.2.6. Seller is not responsible for defects caused by normal wear or failure to follow instructions for use.
5th Complaint Handling
1.5 The buyer is obliged to lodge a complaint with the seller or a person designated for repair without undue delay after finding deficiency. By doing so in writing or electronically should submit their contact information, description of the fault and the requirement for a method of settling the claim.
2.5 The buyer is obliged to inform the seller, as the law chosen in notice defects or without undue delay after notification of the defect. Changing the election without the consent of the seller is only possible when asked if the buyer fix defects, which turns out to be unrecoverable.
3.5 Do not make the buyer’s right to a fundamental breach of contract on time, the rights as when minor breach of contract.
4.5 The buyer must prove the purchase of goods (the best proof of purchase). The deadline for settling a claim runs from the transmission / receipt of goods to the seller or the place to be repaired. Goods should be carried packed in suitable packaging to avoid damage, it should be clear and complete.
5.5 The complaint sellers decide immediately, in complicated cases within 3 working days. This period does not include an adequate time depending on the type of product or service required for expert assessment of the defect. Complaints will be processed without undue delay, within 30 calendar days from the date of claim, unless the seller and buyer agree on a longer period. After this period, the purchaser has the same rights as if it were a fundamental breach of contract.
5.6 If it is a defect that can not be removed, but does not preclude proper use of the product, the buyer may request a reasonable discount on the price or withdraw from the contract.
5.7 Quality guarantee is extended for a period of a claim in its execution or until the buyer was obliged to pick up the thing. In the case of unjustified complaint the warranty for quality extended.
5.8 The seller will inform the buyer of handling complaints through SMS, telephone or e-mail.
5.9 After settling the claim the seller to the buyer will issue a written confirmation of repair and its duration. In case rejected the claim, the seller will issue written reasons for such refusal.
5.10 For legitimate complaints belong to the buyer reimbursement of reasonable costs incurred.
6. Procedure for complaint
1.6 The complaint buyer can always apply for a vendor.
2.6 The recommended procedure to send the product to the complaint suppliers
6.2.1. Product properly packed to prevent damage during shipping. The safest shipping container is the original packaging for a product that is specifically designed to protect the product during shipment. In case you already have this package, we recommend to use any that fulfills the function of protection against damage. The product is recommended to send complete, including all equipment, which was the content of the original packaging.
6.2.2. For rapid identification and effective solutions we recommend adding to the product a copy of the sales receipt (invoice), as well as a cover letter outlining the defect, how it manifests itself, or under what circumstances the failure showed how it occurred.
The product should be sent to our complaint department:
BOHEMIA SPORT TRADE spol. s.r.o.
341 01 Horažďovice
3.6 After proper settlement of the claim, the product will be sent back to the buyer or be invited by SMS, telephone or e-mail to the takeover of the repaired goods. Seller shall deliver to the buyer a written confirmation of repair and its duration. In case rejected the claim, the seller will issue written reasons for such refusal.
4.6 The buyer is entitled to reimbursement of reasonable expenses (in particular postage, which paid when you send claimed goods) incurred in connection with the exercise of legitimate rights from liability for defects. The buyer sends a request to cover the costs of e-mail email@example.com. To e-mail the number of the complaint, the account number and a copy of the forwarding list.
5.6 If you receive an incomplete product – In case of finding that the product is incomplete, please contact our complaints department by e-mail at firstname.lastname@example.org. In your email, include the invoice number or order number, description of the missing parts – an exact description according to information from the instructions. Subsequently, we will inform you how to proceed to the complaint was resolved in a short time and without any incidental costs.
6.6 If you receive a damaged product – In case you find after unpacking undamaged packaging that the product is damaged, contact our complaints department by e-mail at email@example.com.
In your email, include the invoice number or purchase order number, the extent of damage to the product and, if possible, photos of the defective product, including the packaging is undamaged. Subsequently, we will inform you how to proceed to the complaint was resolved in a short time and without any incidental costs. In this case can be solved by replacement product, exchange of damaged parts or discount.
6.7 Confusion – If you receive a different product – If you receive a different product than what was ordered or does not match the description on the sales document describing the product, please contact our complaints department on e-mail firstname.lastname@example.org. In your email, include the invoice number or purchase order number, product model, which was delivered to you.
7. Resolution of Disputes
1.7 Disputes between the seller and the buyer solves the ordinary courts.
2.7 The buyer can turn to for advice about their consumer rights on dTest, o.p.s. www.dtest.cz/poradna or via phone at 299 149 009 299 149 009th
3.7 Oversees compliance with obligations under the Act no. 634/1992 Coll., On Consumer Protection, as amended, performed by the Czech Trade Inspection (www.coi.cz).
8. Final provisions
The Complaints Procedure shall take effect on 1. 9. 2016 and repeals all previous provisions and practices. Seller reserves the right to amend the complaints procedure without prior notice (but which until then purchase contract has no effect, they are subject to amended complaints procedure at the time of conclusion of the contract).